Chargemaster extends customer service hotline hours

Electric charge point provider Chargemaster has extended the operating hours of its customer services team.

Chargemaster customer services will open one hour earlier, at 7.30am, and finish later, at 9.30pm, on weekdays, and has grown its team so that more lines are open during the day.

The firm has tripled the size of its customer service team in the last 18 months and remains the only UK charging network operator to offer 24/7 support for users.

David Martell, chief executive, said: “Great customer service is a vital part of how we support electric vehicle drivers in the UK. Helping those who are using charging points, especially for the first time, is important in providing a smooth experience. Our 24/7 support is unrivalled and our customers appreciate being able to contact us at any time.”

Chargemaster customer services can be contacted by phoning 0330 016 5126 or emailing customer.services@chargemasterplc.com.